Faq's

Are your products legal? Yes. All products sold at Smoke Empire are hemp-derived and compliant with the 2018 Farm Bill, containing less than 0.3% Delta-9 THC by dry weight.

Do you ship to all states? We ship to most US states. Some states have restrictions on certain hemp-derived cannabinoids — if your order cannot be fulfilled to your location, we'll notify you promptly.

How long does shipping take? Domestic orders typically arrive within 5–7 business days. You'll receive a tracking number via email once your order ships.

What is your return policy? All sales are final. If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at smokeempireshop@gmail.com with photos and your order number.

Are there age restrictions? Yes — you must be 21 or older to purchase from Smoke Empire. By placing an order, you confirm you meet the age requirement.

How do I use my rewards points? Create an account or log in to automatically earn points on every purchase. Points can be redeemed at checkout for discounts.

How can I contact you? Reach us via live chat on our website or email us at smokeempireshop@gmail.com. Support is available Monday–Friday, 9AM–3PM CST.